Lectra Deutschland GmbH Glavna Podružnica Zagreb

Service Contract Manager

DUTIES AND RESPONSIBILITIES:

• Actively sell service contracts
• Take care of existing contract base and subscriptions
• Analyze service contract opportunities, gather necessary background information and develop business and relationship with customers, increase number of customers under service contract / increase contract base
• Prepare strategy for contract win-back case by case and follow Customer Relationship Process of Lectra sales team
• Create offers based on Lectra Customer Value Proposition supported by in-deep understanding of customer business environment
• Cultivate existing service contracts by analyzing customer satisfaction levels and building customer relationships
• Seek for up-sale opportunities
• Secure Service Contracts / minimize churn / avoid contract losses
• Management of requests for Service Level Agreement (SLA) change
• Reporting and communication
• - Creation of a history of customer relations in the form of entries in the Customer Relationship Management (CRM) system.
• - Creation of sales pipeline and maintaining reliable information for individual, ongoing opportunities.
• - Provide regular weekly reports to Line Manager.
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POSITION QUALIFICATIONS:

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• Proficient in Microsoft office suite and modern CRM systems.
• Analytical skills oriented to business development.
• Ability to multi-task and manage competing priorities across multiple customers, cuntries and cultures in a highly dynamic work environment.
• Capability to analyze/describe a specific industry or service line: concepts, terminology, processes, core functions, best practice.
• Be comfortable in discussions with C-level.

EDUCATION AND/OR EXPERIENCE:

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• Min. 5  years of progressive experience in high technology industry companies.
• Experience in sales / procurement / service contract management
• Technical education.
• Experience in selling value-added services.
• Understanding of TPM methodology or equipment maintenance strategies is a plus.
• Driving license.
• Languages: Croatian (native level), English (business fluent), any other (Eastern) European language is a plus.

TRAVEL:

• The position is based in Croatia (ideally Zagreb). It involves ca. 60-80 % of travel - mainly in Balkans (Croatia, Serbia, Bosnia, North Macedonia, Bulgaria, Romania, etc.).