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lectrasa
Date:  Apr 24, 2025

Warsaw, PL

Field Service Coordinator

Permanent contract  - Warsaw

 

We invite you to embark on a journey. A technological journey towards the evolution of our society and our industries, powered by Industry 4.0 and supported by Lectra. Software, equipment, data and services… At Lectra, as a major player in the fashion, automotive and furniture markets, we contribute to the Industry 4.0 revolution with boldness and passion by providing best-in-class technologies. But it doesn’t stop there. By enabling industrial intelligence solutions, we facilitate the digital transformation of our customers. And we’re always on the lookout for new tech-enthusiasts to join the team! With more than 50 years of experience and a presence in over 100 countries around the world, we are 3000 employees united by passion and driven by innovation. A unique journey awaits you at Lectra, are you ready to craft the future of technology together?

Position:

Field Service Coordinator Central & Eastern Europe

Reports To:

Customer Care Manager CEE

Business:

Customer Success

Position Overview:           

This position is responsible to ensure the delivery of professional Field Service to Lectra and Gerber customers in Central & Eastern Europe (Mainly Poland and DACH region). It includes the daily management of customer accounts, field service dispatching, customer training, contracts, escalation and complaints. The position is a key role within the organisation to satisfy customer needs and motivate the field service team in regards to engagement and customer relation management.

 

Team Details:

 

Location:

 

Customer Care CEE

 

Lectra Office Warsaw Poland

Responsibilities:

Field Service Coordinator Main Activities:

 

  • Planning & dispatching of Field Service Engineers
  • Planning & management of preventive maintenance activities, audits, corrective maintenance visits
  • Maintaining & managing the Field Service Engineers schedules
  • Motivation and engagement of Team
  • Ensuring Customer Care SLA’s are achieved & Customer satisfaction is prioritised at all times
  • Handling of Customer requests, queries and complaints
  • Planning and organisation of installations & upgrades with members of the Customer Care Team
  • Creation of work orders & quotations for Customers
  • Collaborate across boundaries in regards to internal and external departments
  • Management of Customer data using Lectra ERP tools
  • Warranty management of parts (warranty claims)
  • Support and close cooperation with Service Supervisor, Customer Care Manager and other Service Coordinators in EMEA North
  • Support of Service Contract Managers with service contract offerings and follow-up

 

 

Requirements
  • Excellent organisational and planning skills
  • Good knowledge of MS Office tools
  • Knowledge of ERP Systems (Oracle, SAP, Salesforce = training on systems will be provided)
  • Proven ability to communicate effectively and customer orientated
  • Self-dependent working behaviour and ability to assert oneself
  • Open minded for further developments and good adaptability skills
  • Capacity of teamwork and conflict management
  • Proven ability to communicate effectively, verbally and in written form
  • Customer orientation
  • Language: Polish (mother tongue), English: fluent in written and spoken, German: good basic in written and spoken, others welcome

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