Delivery Manager USA

Permanent contract  - United States

We invite you to embark on a journey. A technological journey towards the evolution of our society and our industries, powered by Industry 4.0 and supported by Lectra. Software, equipment, data and services… At Lectra, as a major player in the fashion, automotive and furniture markets, we contribute to the Industry 4.0 revolution with boldness and passion by providing best-in-class technologies. But it doesn’t stop there. By enabling industrial intelligence solutions, we facilitate the digital transformation of our customers. And we’re always on the lookout for new tech-enthusiasts to join the team! With more than 50 years of experience and a presence in over 100 countries around the world, we are 3000 employees united by passion and driven by innovation. A unique journey awaits you at Lectra, are you ready to craft the future of technology together?

Position Summary

Our Global Kubix Link team is looking for its next Delivery Projects Manager — PLM Solutions M/F. Reporting to our Vice President Customer Success Kubix Link, you will help ensure our customers’ success across the Americas region. You will play a key role in the company and will be responsible for overseeing and optimizing customer projects related to our next-generation PLM SaaS solution, Kubix Link, ensuring effective implementation, on-time delivery, budget compliance, and achieving a high level of customer satisfaction.

RESPONSIBILITIES

Your main responsibilities will include:

• Managing and supervising project managers and solution consultants providing them with operational support and methodological governance.
• Ensure recruitment of the team, onboarding, career development and performance management in alignment with the Customer Success strategy.
• Be accountable for resource alignment, project efficiency and continuous improvement of the delivery model.
• Act as a senior escalation point for complex project situations, client concerns or inter-team dependencies.
• Analyze and report KPIs such as on-time delivery, budget follow-up, project profitability and customer satisfaction (NPS, CSAT).
• Ensure the best possible onboarding experience for new customers by aligning expectations, preparation and engagement from day one.

In addition to operational excellence, you will play a key role in supporting regional commercial objectives, such as:

• Growing the customer portfolio.
• Retaining customers.
• Increasing annual recurring revenue (ARR) through adoption and expansion of Kubix Link subscriptions.

PROFILE

• Bachelor or Master’s degree in one of the following fields: software engineering, computer science, digital technologies, electronics, Information Systems or related area will be required.
• 5 years or above working experience will be a minimum, including 3 years as Delivery Manager in the field of “enterprise” software solutions’ implementation such as PLM/PDM, ERP, CRM, etc.
• Experience in Fashion industry is a plus, along with the number of different positions occupied covering different levels of the product lifecycle management (Line Planning, Costing, Creation, Pattern design, Manufacturing, Sourcing…).

KEY COMPETENCIES

• Business knowledge: capacity to understand fashion clients' needs and fashion processes (design, development, merchandising, supply chain, quality).
• Fashion Technology Fluency: capacity to understand key processes and technologies relevant to the fashion industry, including Product Lifecycle Management (PLM), Product Information Management (PIM), Digital Asset Management (DAM), and Enterprise Resource Planning (ERP) solutions, particularly in a Software-as-a-Service (SaaS) model.
• Team management: ability to set direction and priorities, assign tasks, manage workload, communicate clearly, coach and develop people, monitor performance with KPIs, resolve conflicts and improve processes.
• Stakeholders’ management: ability to effectively communicate with, lead, and engage with both internal and external stakeholders to ensure collaborative project success and alignment with customer needs.
• Project Planning: ability to develop comprehensive project plans that encompass risk management, budgeting, cost control, performance monitoring, and overall project timelines.
• Project Management Processes, Methodology, Tools & Software: proficiency in applying project management processes, methodologies, and tools to ensure project quality, manage change, and incorporate customer feedback effectively.
• Organizational Skills: ability to effectively manage resources, time, and documentation to ensure that projects operate smoothly and efficiently.
• Fluency in English is a must.

TRAVEL

• The position is remote in New York City or Atlanta — open to remote candidates in EST 
• Travel as needed to client sites and HQ locations.