Field Service Engineer

Permanent contract  - Skopje

We invite you to embark on a journey. A technological journey towards the evolution of our society and our industries, powered by Industry 4.0 and supported by Lectra. Software, equipment, data and services… At Lectra, as a major player in the fashion, automotive and furniture markets, we contribute to the Industry 4.0 revolution with boldness and passion by providing best-in-class technologies. But it doesn’t stop there. By enabling industrial intelligence solutions, we facilitate the digital transformation of our customers. And we’re always on the lookout for new tech-enthusiasts to join the team! With more than 50 years of experience and a presence in over 100 countries around the world, we are 3000 employees united by passion and driven by innovation. A unique journey awaits you at Lectra, are you ready to craft the future of technology together?

Delivery of professional Field Service on HW (mechanical/electronical) and SW products to customer to achieve a high customer satisfaction. Close relationship with the sales organisation during pre-sales, demos, tests and installations. To ensure that services offered by Lectra are delivered to customers with high quality and professional manner to generate overall customer satisfaction.

This position is field-based in North Macedonia.

Responsibilities

Main activities

• Field Service repair on HW and SW products
• Solution setup, testing and verification on-site
• Trouble shooting / Deep failure analysis
• HW and SW installation and customer trainings
• Preventive Maintenance and System Audits
• On-call duty
• Inventory management of car stock
• Continuous support in optimizing service level
• System integration
• Reporting of service activities

Beside activities

• Sales of service
• Hotline support

Requirements

• Qualification as mechatronics engineer or equivalent education
• 3 years of experience desirable
• Mechanical and electronic skills
• Analytical structural working
• Good knowledge of Windows/Office Software/Tools, TCP/IP and Wireless connections
• SW skills in OS, Network, FW, Applications
• Data capturing/management basic skills (e.g. SQL)
• Service behaviour and customer orientation
• Self-education
• Mobility/flexibility
• Capacity of teamwork and conflict management
• Proven ability to communicate effectively
• Driving license for car
• Self-dependent working behaviour and ability to assert oneself
• Languages: Macedonian fluent (written and spoken), very good knowledge of English, knowledge of any Eastern European (Bulgarian, Serbian, Croatian, Slovenian) languages is welcome
• Willingness for 100% travel