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lectrasa
Date:  Mar 9, 2025

Shanghai, CN

Lectra Systems (Shanghai) Co. Ltd

Customer Success Operation Specialist, APAC

INTRODUCTION

We invite you to embark on a journey. A technological journey towards the evolution of our society and our industries, powered by Industry 4.0 and supported by Lectra. Software, equipment, data and services… At Lectra, as a major player in the fashion, automotive and furniture markets, we contribute to the Industry 4.0 revolution with boldness and passion by providing best-in-class technologies. But it doesn’t stop there. By enabling industrial intelligence solutions, we facilitate the digital transformation of our customers. And we’re always on the lookout for new tech-enthusiasts to join the team! With more than 50 years of experience and a presence in over 100 countries around the world, we are 3,000 employees united by passion and driven by innovation. A unique journey awaits you at Lectra, are you ready to craft the future of technology together? Founded in 1973, Lectra reported revenues of 478 million euros in 2023 and is listed on Euronext (LSS). ​For more information, please visit lectra.com.​For more information, please visit lectra.com

  1. Position Summary:

This role will primarily focus on:

  • Planning and executing APAC-level key initiatives based on Corporate strategy
  • Simplify and optimize existing processes to improve overall efficiency, customer satisfaction, and cross-function communication
  1. KEY RESPONSIBILITIES:
  • Program management: Support Customer Success VP to manage multiple programs across different countries simultaneously
  • Data Analytics: Improve and simplified existing processes with data driven approach
  • Communication: Align different APAC teams for business results
  • Work closely with Corporate/Region/Country teams for continued process improvement and optimization in different area (Manufacturing, Software, warehouse, etc.)
  • Parts number searching/issues between E-Store and SAP
  • Manage the warranty parts order processing  
  • Manage the parts back log delivery schedule
  1. PRoFILE
  • Bachelors ' Degree or above, must have a good English communication skills in both Spoken and Written
  • 3-5 years of working experience, in an Industrial company, working in Service Delivery/Customer success business team , with Industrial knowledge in Auto or Fashion would be a plus
  • Past experience as business analyst/operations/sales or delivery excellence role, consultant in an APAC/Country role preferred.
  • Agile, a fast learner, with strong willingness to learn and transform. Attention to details will be required.
  • MBA degree or equivalent would be a plus
  • Good project Management skills and strong communication skills with ability to follow through to completion in multiple projects
  • Have experience in logistics management, with ERP (SAP) operation knowledge will be a plus.
  • Good data analytics skills and a high level in Microsoft applications (PowerPoint, Excel  & word).
  1. TRAVEL:
  • The position is based in our Shanghai office in China

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