Lectra Italia 

Teamlead -  Administration & Management of Customer Orders (AMCO)

Milan Office

We invite you to embark on a journey. A technological journey towards the evolution of our society and our industries, powered by Industry 4.0 and supported by Lectra. Software, equipment, data and services… At Lectra, as a major player in the fashion, automotive and furniture markets, we contribute to the Industry 4.0 revolution with boldness and passion by providing best-in-class technologies. But it doesn’t stop there. By enabling industrial intelligence solutions, we facilitate the digital transformation of our customers. And we’re always on the lookout for new tech-enthusiasts to join the team! With more than 50 years of experience and a presence in over 100 countries around the world, we are 2,500 employees united by passion and driven by innovation. A unique journey awaits you at Lectra, are you ready to craft the future of technology together?

For more information, please visit www.lectra.com.

WHY IS THIS AN EXCITING OPPORTUNITY? 

Growing environment with ability to develop within a highly qualified team 

Working in a multi-cultural team and international company 

Working with well-known products and with very good references in this market

What is the role about?

This position is dedicated to lead the management of customer orders and their administrative proceedings in close collaboration with all regional Sales, headquarters and Accounting

It also contains the leadership of the various ways of communication from the Lectra production site to the customers vice versa in respect of accurate delivery of hardware.

Key core processes to be owned are: New orders processing, service contracts- and licensing-management in accordance with Lectra policies & rules with specific corporate reportings.

This leadership position requires excellent communication and management skills throughout cultural and organizational boundaries, accuracy regarding figures, dates and legal requirements on all contracts / invoices / data as well as sound knowledge of operations, order processing, invoicing and coordination of the whole delivery process including customs issues. The owner is responsible for all the above-mentioned performances, to thrive for operational excellence based on the given corporate environment and enables the team with disciplinary role to create an atmosphere of high performing and motivation.

What will your main tasks be?

• Validation of contractual documents, processing and invoicing of all types of sales orders and service contracts in close collaboration with Sales and Sales Operations based on corporate rules and tools
• Generating licensing keys with its administrative & logistic activities
• Monitoring of customers payments in close collaboration with Accounts Receivables department
• Monitoring the product shipment process including all customs issues in close collaboration with HQ production and HQ order management
• Providing corporate reportings e.g. service contract variations
• Support of the sales team by using the corporate applications
• Generating continuous material improvements in efficiency and productivity of the working environment
• Manage and develop the team including adjustments on organizational structures.

Position qualifications

• Organizational skills with the ability to work in details but also to be engaged in management discussions
• Very good analytical understanding and performs towards efficient and productive solutions
• Capacity to handle a multitude of ongoing issues and an incisive mind to ensure the ability to focus on priorities
• Is able to act and communicate on all hierarchy levels – within the company and towards customers
• Strong hands-on mentality and can-do attitude – solution oriented mind set
• Very customer-orientated; internally and externally
• Ability to cope with constant pressure without comprising standards by being well organized and with excellent time management skills
• Proficient in Microsoft Office, advanced Excel
• Extensive experience in working with professional order management applications (Oracle would be a plus)
• Excellent verbal and written communication in English
• Knowledge of Manufacturing company processes, as well as Software company process are beneficial

What does our ideal candidate look like?

• Disciplinary people management experience
• Bachelor study or comparable education in finance/administration
• Minimum 3-5 years of applicable work experience in comparable international corporate enterprise structure
• Proven track record in generating material improvements in processes