Position Overview: Delivery of professional Field Service on HW (mechanical/electronical) and SW products to customer to achieve a high customer satisfaction. Close relationship with the sales organisation during pre-sales, demos, tests and installations. To ensure that services offered by Lectra are delivered to customers with high quality and professional manner to generate overall customer satisfaction.
This position is field-based in Romania, and involves 100% travel to customer sites.

Responsibilities:
Main activities
o Field Service repair on HW and SW products
o Solution setup, testing and verification on-site
o Trouble shooting / Deep failure analysis
o HW and SW installation and customer trainings
o Preventive Maintenance and System Audits
o On-call duty
o Inventory management of car stock
o Continuous support in optimizing service level
o System integration
o Reporting of service activities
Beside activities
o Sales of service
o Hotline support

Requirements
o Qualification as mechatronics engineer or equivalent education
o 3 years of experience desirable
o Mechanical and electronic skills
o Analytical structural working
o Good knowledge of Windows/Office Software/Tools, TCP/IP and Wireless connections
o SW skills in OS, Network, FW, Applications
o Data capturing/management basic skills (e.g. SQL)
o Service behaviour and customer orientation
o Self-education
o Mobility/flexibility
o Capacity of teamwork and conflict management
o Proven ability to communicate effectively
o Driving license for car
o Self-dependent working behaviour and ability to assert oneself
o Languages: Romanian native level (written and spoken), very good knowledge of English, Hungarian as a plus.
o Willingness for 100% travel.