lectrasa
Date:  May 27, 2024

Brussels, BE

Lectra Benelux

Customer Success Manager (m/f/d)

 

 

Lectra develops premium solutions that give fashion, automotive and furniture companies the means to embark on Industry 4.0 with confidence. We empower brands, manufacturers and retailers, providing them with the market respect and peace of mind they deserve. Lectra offers Collection Design, Manufacturing and Management solutions (CAD, CAM, PLM, PIM, DAM), Cutting Room solutions and Competitive Intelligence solutions. Lectra is expanding its footprint in fashion offering New Solutions for Fashion, i.e. Solutions that power the fashion industry (PLM, PIM, DAM, Competitive benchmarking, Marketplace Distribution, Traceability). Founded in 1973, today Lectra has more than 30 subsidiaries across the globe, serving customers in over 100 countries. With 2,500 employees, Lectra reported revenues of €478 million in 2023. Lectra is listed on Euronext (LSS).

For more information, please visit www.lectra.com.

 

We are looking for a talented Customer Success Manager - French speaking fluent - to join Retview's team.

Retviews is a fashion technology company, from Lectra Group.

We support fashion and retail industry leaders in their competitive intelligence. From big data to insight driven decisions, we help the brands find the best market fit for their products.

See what fashion brands offer on the market:

- Detailed Assortments Mix

- Price Positioning and Markdowns

- Bestsellers

- New-ins

 

POSITION SUMMARY 

 

As a Customer Success Manager you will work with data scientists and fashion retailers to help brands optimize their assortments & pricing strategies using AI.

As a CSM, you are responsible for creating and maintaining successful partnerships with our customers and ensuring they utilize the value from our solutions and services.

You have a strong interest in the fashion industry. You are business minded, understand how retailers work, and how to integrate Retviews into their day-to-day decision processes. You'll also be responsible for introducing, explaining and demonstrating our product. You will speak to top executives in many of the most famous brands in the world.

This position works cross-functionally with our Sales, Marketing and Technical teams to build relationships, expand adoption, drive renewals and growth, and ensure a great customer experience.

 

DUTIES AND RESPONSIBILITIES

 

  • Project Management  – taking care of the implementation and onboarding phase plus following up on the project to assure the efficient usage on the tool by the client
  • Managing the implementation of the tool with the technical team – customization level, follow up with the tech team on client requests etc
  • Training on the tool, as a CSM you will master the tool and train the users on it through trainings and workshop sessions
  • Guiding the clients on its best usage of the tool
  • Good knowledge of the fashion industry to be able to know what are the analysis that can be done and the fashion business decisions that can be taken based on Retviews data
  • Taking part of the evolution of the tool. Closely working with the technical team on building new features on the tool, as a CSM you participate to the technical development of Retviews referring client feedback and potential features based on your own knowledge and experience on the tool
  • Working with the quality team to assure qualitative data on the tool related to the client satisfaction
  • Assuring the retention rate and managing potential upsell of the client
  • Stay in-touch with your accounts to maintain the Retviews/Lectra relationship as a premier market leader
  • Develop and manage client portfolios
  • Oversee support for customer issues and obstacles
  • Monitor, analyze and share customer usage data
  • Proactively coach customers and deliver Customer Success Plans that enable fast deployment and adoption
  • Monitor account health and eliminate adoption gaps at the customers
  • Sustain business growth and profitability by maximizing value
  • Handle and resolve customer requests and complaints
  • Minimize customer churn

 

THE IDEAL CANDIDATE 

 

  • Master in analytical degree: Economics, Business, Engineering...
  • Interest in participating in a great Fashion Tech project
  • Interest in fashion retail industry is a big plus
  • Ability to work collaboratively in a fun team environment
  • Engage in continuous learning
  • Excellent communication skills in FRENCH and ENGLISH. Italian as a plus.
  • Strong sense of humour

 

 

WORKING WITH US

 

  • You will experience a strong entrepreneurial environment.
  • Learning is one of our core values. We love innovating and testing new things.
  • We care about outcome, not effort so you will be fully responsible for managing your time and workload.
  • You will be part of a team of very talented people.
  • The position is based in Brussels, Belgium.