Lectra Technologies India Private Ltd.

Field Service Engineer

POSITION TITLE:               Field Service Engineer     

POSITION REPORTS TO:         To be specified

DEPARTMENT:                  Customer Success

LOCATION:                 To be specified

DATE REVIEWED/MODIFIED:   November 2024

INTRODUCTION 

We invite you to embark on a journey. A technological journey towards the evolution of our society and our industries, powered by Industry 4.0 and supported by Lectra. Software, equipment, data and services… At Lectra, as a major player in the fashion, automotive and furniture markets, we contribute to the Industry 4.0 revolution with boldness and passion by providing best-in-class technologies. But it doesn’t stop there. By enabling industrial intelligence solutions, we facilitate the digital transformation of our customers. And we’re always on the lookout for new tech-enthusiasts to join the team! With more than 50 years of experience and a presence in over 100 countries around the world, we are 3,000 employees united by passion and driven by innovation. A unique journey awaits you at Lectra, are you ready to craft the future of technology together? For more information, please visit www.lectra.com. 

POSITION SUMMARY

The mission of the Field Service Engineer is to ensure that services offered by Lectra are delivered to customers with high quality and professional manner to generate overall customer satisfaction. This includes management of preventive maintenance on customer systems, and corrective intervention to repair equipment defects, in close collaboration with expertise centers but also installation of new systems and system upgrades.

DUTIES AND RESPONSIBILITIES

• • Promote Lectra's preventive maintenance approach, including audits, authentic Lectra maintenance kits and the use of Lectra consumables.
  • Carry out pre-installation, installation, audit, and maintenance of equipment in the field.
  • Conduct customer training on CAM application and maintenance.
  • Troubleshoot and repair equipment when there are technical issues, including but not limited to software installation, parts replacement and remote report generation.
  • Closely collaborate with the Expertise Center on all field activities.
  • Report service activities on a daily basis in Salesforce.
  • Maintain good relationships with customers, able to demonstrate Lectra service value. Ensure customers understand service contract value.

EDUCATION AND/OR EXPERIENCE

• • Bachelor degree in electronics, electrical and/or mechanical engineering or equivalent education
  • 3 years or above experience as field service engineer
  • Able to read, write and speak English, as all technical materials are written in English and technical support from France is in English as well

POSITION QUALIFICATIONS

• • Knowledge of electrical and mechanical engineering. Capability to analyze, describe and solve technical issues
  • Computer literate (Microsoft environment: Word, Excel, PowerPoint, Outlook)
  • Knowledge of TCP/IP and wireless connections
  • Knowledge of Salesforce CRM or equivalent is an advantage
  • Able to cope with constant pressure (without compromising standards) by being well organized and planning time well
  • Able to work independently, have team-work spirit
  • Excellent interpersonal and communication skills, and strict attention to detail in all maintenance operations is required

TRAVEL

• Have a valid and current driver’s license.
• Extensive domestic travel required